Shop employees experience knife threats and harassment, with 54% indicating regular abuse. Campaigns such as Let's Respect Retail and ShopKind Week draw attention to increasing retail abuse. The increase in abuse is linked to a series of events recorded across the sector this autumn.
A Waitrose veteran assumes the role of Head of Customer Experience & Operations at Marks & Spencer. Liverpool FC launches a new store in Oslo, praised by Robbie Fowler. Independent retailers grow within Staffordshire's shopping centre. Retailers are assessing security staffing and education in response. Staff unions demand for additional safeguards as cases increase.